Privacy Policy

At Xain Foods, we are committed to protecting the privacy and security of our customers. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase Al-Nakhla Date Syrup.

1. Information We Collect

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

  • Personal Identity: Name and contact details.

  • Shipping Details: Delivery address and phone number (required for PostEx/Call Courier).

  • Payment Information: We use secure third-party payment processors. Xain Foods does not store your credit card or bank details on our private servers.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Book your shipments via our online logistics portal.

  • Communicate with you regarding order updates or support.

  • (If you opt-in) Send you updates about new organic products from Xain Foods.

3. Sharing Your Information

We only share your personal information with third parties that are essential to our business operations:

  • Logistics Partners: Your name, address, and phone number are shared with PostEx/Call Courier to ensure your order is delivered.

  • Legal Compliance: We may share your information if required to comply with applicable laws and regulations in Pakistan.

  • No Data Selling: We never sell, rent, or trade your personal data to third-party marketing companies.

4. Data Retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Changes to This Policy

Xain Foods reserves the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

7. Contact Information

If you would like to access, correct, or delete any personal information we have about you, please contact our Privacy Compliance Officer at team@xainfoods.com.